Privacy Policy

Last updated: 01/01/2026

This Privacy Policy explains how Render Cleaning NI (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit www.rendercleaningni.co.uk or contact us.

We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Business name: Render Cleaning NI
Website: www.rendercleaningni.co.uk
Email: info@rendercleaningni.com

What Information We Collect

We may collect and process the following personal data:

Name, Email address, Telephone number, Address (where relevant for quotes or services) and Details provided via contact forms, email, phone, WhatsApp, or text
 

Automatically collected information

• IP address
   
• Browser type and version
   
• Pages visited and time spent on the website
   
• Referring website
   

(This data is typically collected through cookies or analytics tools.)

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes
   
• Deliver our cleaning services
   
• Communicate with you about bookings or services
   
• Improve our website and customer experience
   
• Meet legal or regulatory obligations
   

We will never sell your personal data to third parties.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – when you submit a contact form or opt in to communications
   
• Contract – to provide services you have requested
   
• Legal obligation – for accounting or regulatory purposes
   
• Legitimate interests – to operate and improve our business
   

Sharing Your Data

We may share your data only where necessary, for example:

• With service providers such as website hosting or email providers
   
• With professional advisers (accountants, insurers)
   
• Where required by law or regulatory authorities
   

All third parties are required to keep your data secure and confidential.

Data Retention

We keep your personal data only for as long as necessary:

• Enquiry data: up to 12 months
   
• Customer records: up to 6 years for legal/accounting purposes
   

Your Data Protection Rights

You have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request erasure of your data
   
• Restrict or object to processing
   
• Request data portability
   
• Withdraw consent at any time
   

To exercise your rights, contact us using the details above.

Cookies

Our website may use cookies to:

• Analyse website traffic
   
• Improve functionality and user experience
   

You can control cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date

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